Question 1

Who is Daxchem GMBH?

Accepted Answer

Daxchem GMBH is a premium B2B supplier of industrial chemicals, specializing in high-grade raw materials for manufacturing across Europe and globally.

Question 2

Do you have local representatives in Europe?

Accepted Answer

Yes, Daxchem operates directly within Europe, allowing us to provide localized support, seamless customs clearance, and faster communication for our EU clients.

Question 3

Which industries do you primarily serve?

Accepted Answer

We serve a wide range of industries including pharmaceuticals, cosmetics, water treatment, paints & coatings, agriculture, and plastics.

Question 4

How can we contact your support team?

Accepted Answer

You can reach us through our Contact Us page via the inquiry form, direct email, or by calling our official corporate numbers listed on the website.

Question 5

Do you offer custom chemical formulations?

Accepted Answer

Yes, our R&D facility can develop custom concentrations, blends, and specific purity grades to meet your proprietary manufacturing requirements.

Question 6

What is the typical shelf life of your chemicals?

Accepted Answer

Shelf life varies by product, typically ranging from 12 to 36 months when stored under recommended conditions. Specific expiry details are mentioned in the COA.

Question 7

How should the chemicals be stored?

Accepted Answer

Detailed storage guidelines (e.g., temperature control, humidity limits, avoiding direct sunlight) are provided in the respective Material Safety Data Sheet (MSDS).

Question 8

Are technical data sheets (TDS) available online?

Accepted Answer

Yes, basic technical specifications are listed on individual product pages. Full TDS documents can be requested directly from our sales team.

Question 9

Do you provide a Certificate of Analysis (COA) and MSDS?

Accepted Answer

Absolutely. Every batch we ship is accompanied by a comprehensive Certificate of Analysis (COA) and an MSDS compliant with international regulations.

Question 10

Are your chemicals REACH compliant for the European market?

Accepted Answer

Yes, Daxchem strictly adheres to REACH regulations. We provide REACH registration certificates and SVHC declarations for all applicable chemical exports to the EU.

Question 11

Is your manufacturing process ISO certified?

Accepted Answer

Yes, our partner facilities operate under ISO 9001:2015 quality management systems, ensuring consistent product excellence.

Question 12

Do you allow third-party quality inspections before shipment?

Accepted Answer

Yes, we welcome third-party inspections (such as SGS or Bureau Veritas) prior to shipment at the buyer’s expense to ensure complete transparency.

Question 13

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ depends on the specific chemical. Generally, it starts from 1 FCL (Full Container Load) or 1000 kgs for specialized products.

Question 14

Can I request a sample before placing a bulk order?

Accepted Answer

Yes, we provide lab-scale samples (typically 500g to 1kg) for quality testing and R&D approval. Shipping charges may apply.

Question 15

How long does it take to process a new order?

Accepted Answer

Order processing usually takes 2-4 business days after payment confirmation. Production lead times may vary for custom formulations.

Question 16

Can I track my order once it is shipped?

Accepted Answer

Yes, our logistics team provides full shipping documentation including the Bill of Lading (BL) and tracking details for real-time vessel tracking.

Question 17

What are your standard delivery times?

Accepted Answer

For in-stock items, dispatch happens within 3-5 business days. Sea freight transit time typically takes 3-6 weeks depending on the destination port.

Question 18

Which incoterms do you support?

Accepted Answer

We support standard ICC Incoterms 2020 including FOB, CIF, CFR, and DAP, depending on your geographic location and logistics preference.

Question 19

What packaging options do you offer?

Accepted Answer

We offer robust industrial packaging including 25kg bags, HDPE drums, IBC totes, and ISO tanks, tailored to the specific chemical properties.

Question 20

Can you handle drop-shipping to our end customers?

Accepted Answer

Yes, we can arrange direct shipments to your end clients with blind packaging and neutral documentation upon request.

Question 21

How do you pack hazardous materials?

Accepted Answer

Hazardous materials are packed strictly according to UN transport guidelines (IMDG/IATA) using UN-approved packaging to ensure 100% transit safety.

Question 22

What should we do in case of a chemical spill upon arrival?

Accepted Answer

Immediately refer to the provided MSDS section on accidental release measures. Ensure personnel use appropriate PPE and contact local emergency services if required.

Question 23

Are your packaging materials clearly labeled?

Accepted Answer

Yes, all packages contain clear GHS compliance labels, hazard symbols, handling instructions, and batch numbers for traceability.

Question 24

Do you provide PPE recommendations for handling your products?

Accepted Answer

Yes, detailed Personal Protective Equipment (PPE) requirements are clearly outlined in the MSDS provided with every shipment.

Question 25

What are your standard payment terms?

Accepted Answer

Our standard terms for new clients are generally T/T (Telegraphic Transfer) with an advance payment, or an Irrevocable LC (Letter of Credit) at sight from a tier-1 bank.

Question 26

Which currencies do you accept?

Accepted Answer

We primarily deal in USD (United States Dollar) and EUR (Euro) for international transactions.

Question 27

Do you offer credit terms for long-term clients?

Accepted Answer

Yes, subject to a financial background check and consistent order history, we can offer flexible credit terms such as Net 30 or Net 60 days.

Question 28

Are there any hidden banking fees?

Accepted Answer

No, our proforma invoices clearly state the payment terms. Typically, the buyer bears the origin bank charges, while we cover the destination bank fees.

Got questions? We have answers.

Who is Daxchem GMBH?

Do you have local representatives in Europe?

Which industries do you primarily serve?

How can we contact your support team?

Got questions?
We have answers.